Refund & Cancellation Policy

Refund & Cancellation Policy

This policy outlines the refund and cancellation terms for SaskHost hosting services by SaskSoftware.

1. VPS Hosting Refunds

• 48-Hour Refund Window: If your VPS has not been successfully provisioned within 48 hours of payment, you are eligible for a full refund.
• After Provisioning: Once your VPS is active and operational, no refunds will be issued for the current billing period.
• Unused Time: If you cancel mid-cycle, no prorated refunds will be provided for the remaining period.

2. Shared Hosting Refunds

• 7-Day Refund Policy: New shared hosting accounts are eligible for a full refund within 7 days of purchase if you are not satisfied with the service.
• After 7 Days: No refunds will be issued for shared hosting after the 7-day period.

3. Cancellation Process

• You can cancel your service at any time from your control panel.
• Cancelled services will remain active until the end of the current billing period.
• All data associated with cancelled services will be permanently deleted 7 days after the billing period ends.
• It is your responsibility to back up your data before cancellation.

4. Refund Method

• Approved refunds will be processed to the original payment method.
• INR gateway refunds typically take 5-7 business days to reflect in your account.
• PayPal refunds typically take 3-5 business days.

5. Non-Refundable Items

• Domain registrations (if applicable).
• Setup fees (if any).
• Services suspended or terminated due to Terms of Service violations.
• Services used for illegal or abusive activities.

6. How to Request a Refund

To request a refund, please raise a support ticket from your control panel or email us at info@sasksoftware.in with your account details and reason for the refund.

7. Contact

For billing and refund queries, reach us at info@sasksoftware.in.